Frequently Asked Questions
Everything you need to know about enhancing your home with Trompie Retail.
What are your standard shipping times for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days for large furniture pieces and 3-5 days for smaller home decor items.
Do you offer assembly services for large furniture items?
Yes, we offer professional 'White Glove' assembly services in select metropolitan areas for an additional fee. You can select this option at the checkout page.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
At Trompie Retail, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.
How can I track the status of my home delivery?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our carrier's real-time monitoring portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger home investments.